Clear Sea FAQ

Clear Sea is an app service that is available on mobile phones and tablets. 

As an order management system, customers are able to request orders with Clear Sea trading partners, who ultimately confirm the availability of goods at the requested delivery times.

After the order is confirmed by both parties, payment terms are facilitated directly with each trading partner, and the transaction is complete. 

To get enrolled as a Clear Sea trading partner, you will need to get in touch with one of our sales representatives for further information. 

Feel free to contact the team at info@clear-sea.com with any questions! 

Once a company is a Clear Sea trading partner, the company simply needs to send Clear Sea their traditional ordering catalogue, price list and specification sheets. 

Clear Sea will then digitize all offers generally within 1-3 business days, depending on the general format of the documents.

No! Clear Sea only requires the business documents that businesses use today (e.g. ordering catalogue, price list and specification sheets). Your company internal business processes remain the same, and we handle all external channels.

Based on the total number of orders sent per month, Clear Sea will issue an invoice for each partner based on the overall transaction volumes. There are no fixed or hidden monthly fees, and Clear Sea will only be paid based on the actual use of the service.

If an order was placed and confirmed, it will not be complete until payment is received. Until the payment transaction is completed, the original order can be cancelled and a new order can be requested via Clear Sea. 

Yes!  This would need to be indicated during the Expected Delivery Date or Pick-Up option. All required information will be displayed automatically.